FAQ

Frequently Asked Questions (FAQs) 

1. **How are orders fulfilled at Myrrh & Moss?**
- We work closely with our trusted manufacturers to ensure efficient order fulfillment. Your items are sourced and dispatched directly from our partners, ensuring quality and timely delivery.

2. **Can I track my order?**
- Yes, once your order is shipped, you'll receive a tracking number to monitor its progress. Tracking details will be provided via email.

3. **What if I encounter issues with my order?**
- In case of any issues with your order, we're here to assist. Contact our customer support, and we'll promptly reach out to our manufacturers to address and resolve the matter.

4. **Is there a return policy for physical products?**
- We offer a return policy for physical products. If your order arrives damaged or there's an issue, please contact our customer support within [number of days] days for assistance.

5. **Are refunds available for digital products?**
- No, we do not provide refunds for digital products like templates and how-to guides. Please review product details carefully before purchase. If you face any issues with your digital download, our support team will work to assist you.

6. **How are shipping costs calculated?**
- Shipping costs are determined based on your location and the chosen shipping method during checkout. You'll see the exact shipping costs before finalizing your purchase.

7. **Is there a size guide for clothing items?**
- Yes, find a detailed size guide on our website to ensure you select the right size for your order.

8. **Can I combine physical and digital products in one order?**
- Certainly! You can order a mix of physical and digital items in one transaction. However, our no-refund policy applies to digital products.

9. **How can I stay informed about new products and promotions?**
- Subscribe to our newsletter during checkout for the latest updates and exclusive offers.

For further assistance or inquiries, reach out through our "Contact Us" page. We're committed to ensuring your experience with Myrrh & Moss is seamless and enjoyable.